Warranty Information

Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty Coverage

New products are covered by a limited warranty against manufacturing defects for 30 days from the date of delivery, unless otherwise stated in writing.

Used products are sold in working condition and are covered only by the guarantees required under Australian Consumer Law.

What The Warranty Covers

• Structural defects present at the time of delivery
• Manufacturing faults affecting normal use
• Defects that prevent the product from performing its intended purpose

What The Warranty Does Not Cover

• Normal wear and tear
• Cosmetic marks, dents, rust, scratches, or paint imperfections consistent with new or used condition
• Damage caused by misuse, neglect, improper installation, or lack of maintenance
• Unauthorised modifications or alterations
• Damage caused after delivery, including site conditions, weather exposure, relocation, or third-party handling

Warranty Claims

To make a warranty claim, you must:

• Notify us within the applicable warranty period
• Provide proof of purchase (invoice or receipt)
• Provide clear photographs and supporting information where requested
• Allow reasonable opportunity for inspection where required

We will assess your claim and determine whether a repair, replacement, or refund is appropriate in accordance with Australian Consumer Law.

Repairs & Resolution

If a fault is considered minor, we will repair the item within a reasonable timeframe.

If the fault is major and cannot be reasonably repaired, you may choose a replacement or refund in accordance with Australian Consumer Law.

Transferability

This warranty applies only to the original purchaser and is not transferable to subsequent owners.

Limitation

This warranty is provided in addition to, and does not replace, restrict, or modify any rights and remedies available to consumers under Australian Consumer Law.