Refunds & Returns Policy
Last Updated: 22 August 2026
At Container Sales Australia, we are committed to supplying quality products and providing a fair and transparent returns process in accordance with the Australian Consumer Law (ACL).
This policy explains our voluntary returns process and does not limit any rights or remedies available to customers under the Australian Consumer Law.
1. Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
If a product has a major failure, you may be entitled to choose between a replacement or refund. You may also be entitled to compensation for any other reasonably foreseeable loss or damage resulting from the failure.
If a product has a minor failure, we may be entitled to repair or replace the product within a reasonable time. If we cannot do so within a reasonable time, you may be entitled to a replacement or refund.
Nothing in this policy excludes, restricts, or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
2. Voluntary 30-Day Returns
In addition to your rights under the Australian Consumer Law, Container Sales Australia may accept eligible change-of-mind returns within 30 days from the date of delivery.
Change-of-mind returns are subject to the conditions outlined below.
To be eligible for a change-of-mind return, the product should generally:
Be unused.
Not have been installed.
Not have been modified or altered.
Be in its original condition.
Be suitable for return and resale.
Certain products may not be eligible for change-of-mind returns due to their nature, size, condition, customisation, or preparation for delivery.
Any exclusion will not affect rights available under the Australian Consumer Law.
3. Change-of-Mind Return Costs
For approved change-of-mind returns, the customer is responsible for reasonable return freight, transport, handling, and associated costs.
Where permitted by law, reasonable costs associated with returning, handling, inspecting, or restocking a product may be deducted from the refund.
We will advise you of any applicable costs before proceeding with an approved change-of-mind return.
This section does not apply where a customer is exercising a right or remedy under the Australian Consumer Law.
4. Faulty, Damaged or Incorrect Products
If you believe a product is faulty, damaged, unsafe, significantly different from its description, or otherwise does not meet an applicable consumer guarantee, please contact us as soon as reasonably practicable.
Depending on the circumstances, you may be entitled to:
A repair.
A replacement.
A refund.
Compensation for reasonably foreseeable loss or damage.
The appropriate remedy will depend on whether the issue constitutes a major or minor failure under the Australian Consumer Law.
Where a product is damaged during delivery, please provide photographs and details of the damage as soon as possible so that we can investigate the issue with the relevant transport provider.
Prompt notification helps us resolve delivery issues efficiently but does not remove any rights you may have under the Australian Consumer Law.
5. Used and Second-Hand Products
Used and second-hand shipping containers and equipment may display signs of previous use, including:
Surface rust.
Dents.
Scratches.
Paint fading or imperfections.
Repairs or modifications.
General cosmetic wear consistent with age and previous service.
Where applicable, relevant condition information will be disclosed in the product description or communicated before purchase.
Disclosed cosmetic characteristics of used products do not automatically constitute a defect.
However, nothing in this section excludes, restricts, or modifies any consumer guarantees or other rights available under the Australian Consumer Law.
6. Normal Wear and Cosmetic Condition
Normal wear and tear or disclosed cosmetic characteristics may not qualify for a voluntary change-of-mind refund.
Examples may include:
Minor dents.
Surface rust.
Scratches.
Paint imperfections.
Fading.
Cosmetic marks consistent with the product’s age and condition.
This section does not limit any rights available where the condition of the product means that it does not meet an applicable consumer guarantee.
7. Exclusions From Change-of-Mind Returns
Subject to your rights under the Australian Consumer Law, change-of-mind returns may not be available for products that:
Have been used.
Have been installed.
Have been modified or altered.
Have been customised or specially prepared.
Have been damaged after delivery through misuse or improper handling.
Cannot reasonably be returned due to their nature or condition.
These exclusions apply only to voluntary change-of-mind returns and do not exclude any rights or remedies available under the Australian Consumer Law.
8. Damage Caused After Delivery
The voluntary change-of-mind return policy does not cover damage caused after delivery through circumstances such as:
Misuse or improper use.
Accidental damage.
Unauthorised modifications or repairs.
Lack of reasonable maintenance.
Improper installation.
Relocation or handling by third parties.
Weather exposure after delivery.
Flooding, fire, or other external events.
Unsuitable site conditions.
This does not limit any rights that may apply under the Australian Consumer Law.
9. Proof of Purchase
We may request reasonable proof of purchase when processing a return, refund, repair, or replacement.
Examples include:
Tax invoice.
Order confirmation.
Purchase receipt.
Order number.
A lack of the original receipt does not necessarily prevent you from exercising your rights under the Australian Consumer Law where other reasonable evidence of purchase is available.
10. How to Request a Return or Refund
Before returning a product, please contact Container Sales Australia so we can provide the appropriate instructions.
Please provide:
Your full name.
Order number or invoice number.
Description of the issue.
Photographs or videos where applicable.
Supporting documentation where available.
Please do not arrange return freight for large products, shipping containers, equipment, or other bulky goods without first contacting us.
We will advise you of the appropriate return or assessment process.
11. Return Freight and Collection
For approved change-of-mind returns, the customer is generally responsible for arranging and paying reasonable return freight and associated transport costs.
For products that are faulty or do not meet an applicable consumer guarantee, we will handle reasonable return, collection, or transport arrangements in accordance with the Australian Consumer Law and the circumstances of the claim.
Because many of our products are large or heavy, return arrangements may require specialised transport.
We will provide reasonable instructions regarding the return or collection process.
12. Inspection and Assessment
Once a returned product has been received, or an inspection has been completed where applicable, we may assess the product to determine the appropriate outcome.
The assessment may include:
Inspecting the product.
Reviewing photographs or videos.
Checking the product against the original order.
Assessing the condition of the product.
Consulting a manufacturer, supplier, technician, or transport provider where appropriate.
We will assess claims reasonably and in accordance with applicable law.
13. Refund Processing
Where a refund is approved, refunds will generally be processed within 7–10 business days after the refund has been approved.
Refunds will generally be made to the original payment method where possible.
The time taken for the funds to appear in your account may vary depending on your bank, credit card provider, payment processor, or financial institution.
Where a refund is required under the Australian Consumer Law, it will be processed in accordance with applicable legal requirements.
14. Repairs and Replacements
Where a product has a minor failure covered by the Australian Consumer Law, we may choose to repair or replace the product within a reasonable time.
Where a product has a major failure, you may be entitled to choose between a replacement or refund, as well as compensation for any reasonably foreseeable loss or damage where applicable.
Nothing in this policy limits these statutory rights.
15. Cancellation Before Delivery
If you wish to cancel an order before delivery, please contact us as soon as possible.
Cancellation requests may depend on the status of the order, including whether the product has:
Already been dispatched.
Been prepared for delivery.
Been customised or modified.
Been specially ordered.
Been allocated to a customer.
Incurred third-party freight or other costs.
Where cancellation is permitted, any applicable refund will be handled in accordance with this policy and applicable law.
Nothing in this section limits any cancellation or refund rights available under the Australian Consumer Law.
16. Australian Consumer Law Notice
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This policy does not exclude, restrict, or modify any consumer guarantee or remedy that cannot lawfully be excluded under the Australian Consumer Law.
17. Contact Us
If you have questions about returns, refunds, repairs, replacements, or consumer guarantees, please contact us before arranging a return where possible.
Container Sales Australia
Address:
42 Enterprise Circuit
Maryborough West QLD 4650
Australia
ABN: 85 657 552 942
Phone: 0427 000 222
Email: support@containersalesaustralia.com
Business Hours:
Monday–Friday: 8:00 AM–4:00 PM
Saturday–Sunday: Closed
We aim to respond to return and refund enquiries as soon as reasonably practicable.