Refunds & Returns Policy

30-Day Return Policy

We offer a 30-day return window from the date of delivery.

You may request a return, replacement or refund within 30 days if:

• The item is faulty or has a major defect
• The item is unsafe
• The item is significantly different from the description provided
• The item does not perform as advertised

Change of Mind Returns

Change-of-mind returns may be considered within 30 days of delivery, subject to approval.

Approval is at our discretion and may be subject to restocking, transport or handling fees.

Used Products

Used containers and equipment may display signs of previous use, including:

• Surface rust
• Dents and scratches
• Paint imperfections
• General wear consistent with age and use

These cosmetic conditions do not constitute faults and are not grounds for a refund or return.

Refund Processing Time

Once your return has been received, inspected and approved:

• Refunds will be issued to the original payment method where possible.
• Processing times may vary depending on financial institutions.

Non-Major Issues

Where a fault is considered minor under Australian Consumer Law:

• We will repair the item within a reasonable timeframe.
• If repair is not possible, a replacement or refund may be offered.
• The appropriate remedy will be determined in accordance with Australian Consumer Law.

Proof of Purchase

Valid proof of purchase is required for all refund, replacement and return requests.

• Tax Invoice
• Order Confirmation
• Receipt

How To Request A Return

Please contact us before returning any products and include:

• Order Number
• Description of the issue
• Photos of the product (if applicable)
• Supporting documentation

Returns sent without prior approval may not be accepted.

Exclusions

This policy does not cover:

• Damage caused by misuse or neglect
• Unauthorised modifications
• Lack of maintenance
• Normal wear and tear
• Weather exposure after delivery
• Site access issues or placement conditions beyond our control
• Damage caused during relocation by third parties