Privacy Policy
Last Updated: 22 August 2026
Container Sales Australia is committed to protecting your privacy and handling your personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, request a quote, purchase our products, submit an enquiry, or communicate with us.
1. About Us
Container Sales Australia
Address:
42 Enterprise Circuit
Maryborough West QLD 4650
Australia
ABN: 85 657 552 942
Phone: 0427 000 222
Email: support@containersalesaustralia.com
Throughout this Privacy Policy, “Container Sales Australia,” “we,” “our,” and “us” refer to Container Sales Australia.
The terms “you” and “your” refer to visitors, customers, and users of our website.
2. Information We Collect
Depending on how you interact with us, we may collect personal information including:
Full name.
Email address.
Phone number.
Company or business name.
Billing address.
Delivery address.
Order and purchase information.
Product and quotation enquiries.
Payment-related information.
Communications with our team.
Website usage information.
IP address and device information.
Browser and operating system information.
Information submitted through contact, enquiry, or checkout forms.
We generally only collect information that is reasonably necessary for operating our business and providing our products and services.
3. How We Collect Personal Information
We may collect personal information when you:
Visit or use our website.
Submit a contact or enquiry form.
Request a quotation.
Place an order.
Create or use an account where available.
Contact our customer service team.
Communicate with us by email or telephone.
Subscribe to marketing communications.
Make a payment or purchase.
Interact with our website, cookies, analytics, or advertising technologies.
We may also receive information from third-party service providers involved in processing payments, website functionality, delivery, freight, analytics, advertising, or other services necessary to operate our business.
4. How We Use Personal Information
We may use personal information to:
Process and fulfil orders.
Provide quotations and product information.
Arrange delivery and freight.
Process payments.
Respond to enquiries.
Provide customer support.
Manage returns, refunds, repairs, and warranty claims.
Communicate with customers about orders.
Improve our website, products, and services.
Maintain website security.
Detect and prevent fraud or unauthorised activity.
Send marketing communications where permitted.
Maintain business and transaction records.
Meet legal, accounting, taxation, and regulatory obligations.
Resolve complaints and disputes.
We will generally only use personal information for purposes reasonably related to the purpose for which it was collected or otherwise permitted or required by law.
5. Cookies and Website Analytics
Our website may use cookies, pixels, tags, analytics tools, and similar technologies.
These technologies may collect information such as:
IP address.
Browser type.
Device type.
Operating system.
Pages visited.
Website interactions.
Referring website.
Approximate geographic information.
Date and time of visits.
General website usage information.
We may use this information to:
Operate and secure our website.
Remember preferences.
Understand how visitors use our website.
Improve website performance.
Measure advertising and marketing effectiveness.
Analyse website traffic.
Some cookies may be provided by third-party services such as analytics, advertising, payment, security, or social media providers.
You can manage or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.
6. Third-Party Services
We may use third-party service providers to help operate our business and website.
These providers may include services for:
Website hosting.
Payment processing.
Freight and delivery.
Email communications.
Customer support.
Website analytics.
Advertising and marketing.
Website security.
Fraud prevention.
Information technology services.
These providers may have access to personal information only where reasonably necessary to perform services for us or as otherwise permitted by law.
7. Disclosure of Personal Information
We do not sell, rent, or trade personal information for money.
We may disclose personal information where reasonably necessary to:
Freight and delivery providers.
Payment processors.
Website hosting and technology providers.
IT and security providers.
Email and communication providers.
Professional advisers.
Service providers assisting with our business operations.
Government authorities or regulators where required by law.
Law enforcement agencies where legally required or permitted.
We take reasonable steps to ensure that information disclosed to service providers is handled appropriately.
8. Overseas Disclosure
Some of our service providers or technology providers may store or process personal information outside Australia.
Where personal information is disclosed to an overseas recipient, we will take reasonable steps to ensure that the information is handled in accordance with applicable privacy obligations.
Depending on the services used, overseas recipients may be located in countries including the United States or other countries where our technology, payment, hosting, analytics, or communication providers operate.
By using our website and services, you acknowledge that your information may be processed or stored outside Australia where reasonably necessary to provide our services.
9. Payment Information
Payments may be processed through third-party payment providers.
Where payment information is entered through a third-party payment system, that information may be handled directly by the relevant payment provider in accordance with its own privacy policy and security practices.
We do not generally store complete payment card details on our own systems.
10. Data Security
We take reasonable steps to protect personal information against:
Unauthorised access.
Misuse.
Loss.
Theft.
Unauthorised disclosure.
Modification.
Destruction.
Security measures may include appropriate access controls, website security, authentication, encryption where appropriate, secure hosting, and other reasonable technical and organisational safeguards.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:
Provide products and services.
Maintain customer and transaction records.
Process payments.
Handle warranties, returns, and refunds.
Meet accounting and taxation requirements.
Comply with legal obligations.
Resolve disputes.
Protect our legitimate business interests.
When personal information is no longer reasonably required, we may securely delete, destroy, or de-identify it where appropriate and lawful.
12. Access and Correction
You may request access to personal information we hold about you.
You may also request that inaccurate, incomplete, or outdated information be corrected.
To make an access or correction request, please contact us using the details provided in the Contact Us section of this Privacy Policy.
We may need to verify your identity before providing access to or changing personal information.
We will generally respond to requests within a reasonable period and in accordance with applicable privacy laws.
13. Marketing Communications
Where permitted by law, we may send marketing communications about:
New products.
Promotions.
Special offers.
Product updates.
Other information that may be relevant to our customers.
You can unsubscribe from marketing emails at any time by:
Using the unsubscribe link included in the email; or
Contacting us directly.
Unsubscribing from marketing communications will not prevent us from sending essential transactional or service-related communications, such as order confirmations, delivery updates, invoices, warranty information, or important account notices.
14. Direct Marketing and Your Preferences
We aim to provide customers with appropriate choices regarding marketing communications.
Where required by law, we will obtain consent before sending certain types of electronic marketing communications.
You may withdraw your consent to marketing communications at any time.
15. Third-Party Websites
Our website may contain links to third-party websites, including payment providers, manufacturers, suppliers, social media platforms, and other external websites.
Container Sales Australia does not control the privacy practices, security, content, or policies of third-party websites.
We encourage you to review the privacy policy of any third-party website before providing personal information.
16. Children’s Privacy
Our website is intended for general consumers and businesses and is not specifically directed at children.
We do not knowingly collect personal information from children where doing so would be contrary to applicable law.
If you believe that a child has provided personal information to us, please contact us so we can review the matter and take appropriate action where necessary.
17. Data Breaches
If we become aware of an eligible data breach involving personal information, we will take appropriate steps in accordance with applicable Australian privacy laws, including the Notifiable Data Breaches scheme where applicable.
Where notification is legally required, affected individuals and the relevant regulator will be notified as required by law.
18. Privacy Complaints
If you believe we have mishandled your personal information or have concerns about our privacy practices, please contact us first so that we can investigate and attempt to resolve your complaint.
Please provide sufficient information for us to understand and investigate your concern.
We aim to respond to privacy complaints within a reasonable period.
If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes to our business.
Changes to our website.
Changes to technology or service providers.
Changes to applicable laws.
Changes to our privacy practices.
Any updates will be published on this page.
The Last Updated date at the beginning of this Privacy Policy will be updated when material changes are made.
20. Contact Us
If you have questions about this Privacy Policy, wish to request access or correction of your personal information, or wish to make a privacy complaint, please contact us.
Container Sales Australia
Address:
42 Enterprise Circuit
Maryborough West QLD 4650
Australia
ABN: 85 657 552 942
Phone: 0427 000 222
Email: support@containersalesaustralia.com
Business Hours:
Monday–Friday: 8:00 AM–5:00 PM
Saturday–Sunday: Closed
We will handle privacy enquiries and complaints in accordance with applicable privacy laws.